Using the Open Moove chat room - Communication and collaboration expectations
The safe and secure Open Moove chat room is designed to streamline communication between sellers and their service providers, creating a smoother, more transparent selling process. This guide explains how you should expect each service provider should use the chat feature to keep you, the seller, informed. We will also look at the roles they play, and how often sellers can expect to hear from them at each stage of the process.
1. Estate agent - Project manager from listing to completion
Your estate agent is your primary point of contact throughout the sale. Using the Open Moove chat, they provide on the market updates, coordinate viewings, handle offers, and liaise with other parties in the chain.
Role in the chat: Estate agents use the chat function to update you on viewings, feedback, and market interest pre sale. They’ll also communicate any offers and discuss negotiation strategies, helping you make informed decisions.
On the market:Â Expect to hear from your agent at least once a week with updates on viewings, feedback, and interest levels. The agent should also promptly respond to any questions or requests for market insights you may have. A full market update should arrive at least once a fortnight.
When an offer is received:Â Your agent should notify you immediately upon receiving an offer, they can use the chat to discuss terms and guide you through any necessary negotiations, but usually this is done by phone or face to face,
When the property is sold subject to contract (sstc): Once the sale is agreed, expect regular updates on the sale’s progression. Your agent should check in at least once every two weeks, providing any updates from the buyer’s side and keeping you informed on timelines.
During completion:Â As the sale nears completion, your agent should be available in the chat for any final questions and confirm the handover details, like key collection and final inspections.
2. Conveyancer - Managing the legal process
The conveyancer manages the legal transfer of the property, handling essential steps such as searches, enquiries, contracts, and completion.
Role in the chat:Â Your conveyancer will use the chat to provide updates on legal milestones, such as completing searches, raising or answering enquiries, and preparing for the exchange of contracts.
Once the sale is agreed (sstc):Â Your conveyancer should contact you within a few days to confirm receipt of the sale documents and outline the next steps. Expect to hear from them every two weeks as a minimum with updates on legal progress, or more often if specific issues or enquiries arise. Open Moove will support you with regular prompts for updates.
During searches and enquiries:Â If there are any questions or issues identified during property searches, your conveyancer should reach out in the chat to explain these and request any further documentation.
Leading up to the exchange of contracts:Â Expect more frequent communication, with weekly updates to confirm all documents and funds are in place. Your conveyancer will coordinate the exact date for exchange and confirm the completion timeline.
On completion day:Â Your conveyancer will notify you through the chat once the sale completes, confirming that ownership has legally transferred and managing any final steps like mortgage repayment.
3. Mortgage broker - if buying another property
If you’re also purchasing a new property, your mortgage broker assists with finding the right mortgage, securing approval, and managing the financing timeline.
Role in the chat:Â The broker uses the chat to share updates on the mortgage application, provide documentation requirements, and liaise with your estate agent and conveyancer to keep the financing aligned with your sale. They can also support the estate agent in 'managing' the flow of the process.
Early stages: If you’re buying and selling concurrently, expect to hear from your mortgage broker at key milestones, such as when an offer on the new property is accepted or when additional documentation is needed.
During the application process:Â Mortgage brokers typically provide updates weekly, letting you know if there are any lender requests or if additional financial documents are needed.
When securing the mortgage offer:Â Once the lender approves the mortgage, your broker will confirm this in the chat and outline the next steps to ensure funds are ready for completion.
Frequency and expectations of communication
The Open Moove chat function allows sellers to stay informed at every stage and ask questions as they arise. Here’s an overview of communication frequency by stage:
Listing and early on market stages:Â Expect weekly updates from your estate agent on viewings and buyer interest.
Offer stage:Â Communication becomes more frequent when offers are received, with your agent and conveyancer using the chat to discuss terms, progress, and potential negotiations.
Sold Subject to Contract (sstc):Â During this phase, expect updates every two weeks from your conveyancer and estate agent. The conveyancer may reach out more frequently if specific issues arise, with the agent on hand to communicate up and down the chain.
Exchange and completion:Â During the final stages, expect weekly updates from your conveyancer and estate agent. The chat allows for real-time updates on any final details, from contract exchange to the transfer of funds.
What Open Moove suggests next
At Open Moove, we recommend these tips for making the most of the chat function:
Check the chat regularly:Â Staying engaged in the chat keeps you informed and allows you to address any questions or concerns promptly.
Set expectations with providers:Â Early on, communicate your preferred update frequency with each provider so they understand how best to keep you informed.
Utilise Open Moove’s platform for recommendations: From removal companies to surveyors to your key service providers, our platform connects you with trusted individuals and businesses, and offers seamless communication through the revolutionary chat room function.
By using the Open Moove chat to stay connected with your service providers, you’ll experience a more organised, transparent, and informed selling process from start to finish.

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