Privacy Policy
Last updated: 1st October 2024
1. Introduction
Welcome to Open Moove Limited ("Open Moove", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
2. Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name and contact information (email address, phone number)
- Property transaction details (addresses, purchase/sale information)
- Account credentials (username and password)
- Communication preferences
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, time spent, features used)
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process your property transactions
- Communicate with you about your account and transactions
- Send you updates, marketing materials, and promotional offers (with your consent)
- Improve and personalize your experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Property Professionals: Estate agents, conveyancers, and mortgage brokers involved in your transaction
- Service Providers: Third-party companies that perform services on our behalf (payment processing, data analytics, customer support)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition of our company
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@openmoove.com
8. Cookies
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@openmoove.com
- Address: Clockwise, Brunel House, Cardiff, CF24 0HA, United Kingdom